Reference

Open ink743 With Clear Legal Conditions

ink743 Legal sets out how account access, wallet records and policy requests work for Indonesia.

Indonesia conditionsPhone verificationPolicy request pathDANA and QRIS records
ink743 Open ink743 With Clear Legal Conditions
CONTACT ROUTES

Switch From Legal Questions To Help

A clear contact path helps when a Legal question concerns your account, wallet record or access status.

Account details For a Legal request about your name, phone number or account access, contact our…
Wallet status If a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record needs checking…
Policy requests Questions about Legal wording, cookies, retention or account closure belong in the policy contact…
RECORDS AND RIGHTS

Browse How We Handle Legal Duties

Legal handling is tied to practical account controls rather than a general statement. We record the details needed to operate your account, check wallet references and respond to policy requests, while access…

Data handling

We use account details such as your registered phone number to identify the correct record, complete phone verification and respond to Legal requests. Payment references from DANA, OVO, GoPay and QRIS are handled as account-linked records when a status check is needed.

Cookie choices

Cookies help preserve sign-in state and remember parts of your chosen account path on a device. You can ask our policy contact route how cookie settings affect access, and we will explain which site functions may need those files.

Account security

Phone verification is used before account access, helping us distinguish the registered account holder from an unverified request. Do not share access codes in a support message; contact us when your phone number or sign-in path needs correction.

Record retention

We retain account and transaction references for the period needed to operate the account, answer disputes and meet applicable legal duties. A retention question should include your registered phone number so we can identify the relevant record.

Change requests

You can request correction of eligible account details through the policy contact route. Include the field you want changed and the registered phone number; we may ask for an additional check before applying an amendment.

Account closure

To ask about closing your account, contact us through account help and state that the request concerns closure under the Legal policy. We will explain any open wallet or verification step that must be addressed before the record is closed.

Ask Before You Open An Account

These Legal answers cover the searches we hear most often from Indonesian customers. They explain access conditions, account rights, data requests and contact steps without replacing the full policy notice. If your case concerns a specific wallet receipt or phone-verification result, use the matching support route so we can examine the correct record.

Legal covers account access, eligibility, phone verification, data handling, cookies, retention, wallet records and account closure. It also explains how to contact us about a policy request. Access depends on local law, so check the conditions that apply to you before opening an account.

Access is available where local law permits. You must decide whether the relevant services are lawful for you, provide accurate account details and complete phone verification when requested. If your access status is unclear, contact account help before attempting another sign-in.

Phone verification helps us connect an access request with the registered account and reduce mistaken or unauthorised changes. It may be required before the lobby opens. Keep your phone available, and contact account help if the registered number is no longer usable.

Use the policy contact route and identify the account field you want corrected, such as your phone number. Include the registered number so we can locate the record. We may request an additional identity check before changing stored details.

DANA and QRIS references may be linked to your account when we check a payment status or answer a dispute. We use the receipt reference and registered phone number to locate the correct record. The available payment route still depends on account status and local law.

We keep account and transaction references for the period needed to operate the account, resolve disputes and meet applicable legal duties. Retention can differ by record type. Ask through policy contact with your registered phone number for a request concerning a specific record.

Contact account help and state that you want to ask about closure under the Legal policy. We will check the account, explain any pending wallet or verification matter and tell you which steps apply. Closure handling remains subject to applicable law and account records.